Merith van Haag-Zwiers
Employee portrait
Merith van Haag-Zwiers
‘The goal: offer every colleague or visitor the same experience’
As a group leader in the Facility Management department, Merith van Haag-Zwiers has the important task of ensuring the same level of service is offered at every Witteveen+Bos office.
One company
‘I like doing varied work, but I’ve been working for one employer for sixteen years now. How is that possible? At Witteveen+Bos, I’m regularly faced with new challenges. First for fourteen years in the HR department, and now for two years in Facility Management. Process optimisation is what I enjoy doing most, so Facility Management is the perfect place for me. This year, we’ve started further standardising our services and making them more visible. This includes redetermining who the department’s clients are and what specific needs they have. As group leader of the Contracts & Services group, I’m taking the lead in this process.’
Products and services catalogue
‘Our ultimate goal is to offer every colleague or visitor the same experience. It shouldn’t make a difference which Witteveen+Bos location they find themselves in. This uniform experience can be created by, for example, making the decor and catering the same everywhere, but also by offering a uniform level of service. That’s why we’re working on developing a products and services catalogue that includes everything available to employees. It will allow everyone to find what they need, regardless of who they know or where they’re located.’
ChatWBT
‘My dream for the future is that we’ll soon be able to harness the power of ChatWBT, the company’s AI bot, to help colleagues perform facility-related actions. Want to organise an event? ChatWBT will tell you how to book a room, what the catering options are, and what the parking options are for visitors. But it will also tell you about HR’s requirements, how to get a project code for the event, and so on.
I enjoy organising, meeting needs, helping people. In a complex organisation like Witteveen+Bos, the big challenge is maintaining an overview of everything. You never quite manage that because we’re always evolving. The Facility Management department is often right in the middle of this evolution. The dynamics can be demanding, but it keeps the work exciting and challenging.’
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